Privacy policy

Last updated: September 2026

Overview

This Privacy Policy describes how Piece of Holy Land ("we," "us," or "our") collects, uses, and discloses your personal information when you visit www.pieceofholyland.com, make a purchase, use our services, or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" means you as a customer, website visitor, or other individual whose personal information we collect in connection with our Services.

Please read this Privacy Policy carefully to understand how we handle your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, or legal and regulatory requirements.

When we make changes, we will publish the revised Privacy Policy on our website and update the "Last updated" date above. We will take any additional steps required by applicable law.

How We Collect Your Personal Information

The personal information we collect depends on how you interact with Piece of Holy Land and our Services.

We may collect information directly from you, automatically when you use our website, and from service providers and other third parties that help us operate our store.

Information You Provide Directly

Depending on how you use our Services, you may provide us with information including:

Contact information such as your name, email address, telephone number, and address.
Order information such as your billing and shipping addresses, contact details, products ordered, and payment confirmation information.
Customer account information such as your name, email address, saved addresses, order history, and other information associated with your customer profile.
Shopping activity such as products you view, add to your cart, or save using available website features.
Customer support information such as information you provide when contacting us about an order, return, shipment, product, or other enquiry.
Reviews and other content you choose to submit through our website or services.

You may choose not to provide certain information, but doing so may prevent us from providing some features or completing certain transactions.

Information We Collect Automatically

When you use our website, certain information may be collected automatically through cookies, pixels, and similar technologies.

This may include information about your device and browser, IP address, network connection, interactions with our website, pages or products viewed, and other information about how you access and use our Services.

Information We Receive from Third Parties

We may receive personal information from third parties that help us provide and operate our Services, including:

Shopify, which provides our ecommerce platform and related services.
Payment providers that process transactions.
Shipping and fulfillment providers used to prepare, track, and deliver orders.
Analytics, advertising, and marketing providers that help us understand website activity, measure performance, or provide advertising and marketing services.
Other service providers we use to operate and support our business.

Information received from third parties is handled in accordance with this Privacy Policy and applicable law.

How We Use Your Personal Information

We may use personal information for purposes including:

Providing Our Services

We use personal information to process and fulfill orders, process payments, arrange shipping and delivery, provide tracking information, manage returns and refunds, maintain customer accounts, provide product reviews and other website functionality, and otherwise provide the products and Services you request.

Customer Support and Communication

We use personal information to respond to enquiries, communicate about orders and shipments, provide customer support, resolve problems, and maintain our relationship with our customers.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send marketing communications by email and to measure, personalize, or display advertising on our website and other platforms.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.

Security and Fraud Prevention

We may use personal information to protect our customers, website, and business; verify transactions; detect and prevent fraud or other potentially unlawful activity; and maintain the security of our Services.

Legal and Business Obligations

We may process personal information where reasonably necessary to comply with legal obligations, respond to lawful requests, enforce our policies and agreements, resolve disputes, and protect our legal rights.

Cookies and Similar Technologies

Like many online stores, we use cookies and similar technologies to operate and improve our website, remember preferences, understand how visitors use our Services, provide analytics, and support advertising and marketing where applicable.

Shopify and other service providers may also use cookies and similar technologies in connection with the Services they provide to us.

You can control certain cookies through your browser settings and, where available, through the privacy and cookie controls provided on our website.

Blocking or disabling some cookies may affect the functionality of certain parts of our website.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our Services, including to:

Shopify and other technology providers that operate or support our online store.
Payment providers that process transactions.
Shipping, postal, and fulfillment providers that deliver orders.
Analytics, advertising, and marketing providers that help us measure and promote our Services, subject to applicable privacy requirements.
Professional advisers and service providers where reasonably necessary to operate or protect our business.
Government authorities, regulators, courts, or other parties where disclosure is required by law or valid legal process.
A buyer, successor, or other relevant party in connection with a merger, acquisition, sale, restructuring, or other business transaction.

We may also disclose information at your direction or with your consent.

Categories of Personal Information We May Disclose

Depending on how you interact with our Services, categories of personal information disclosed to service providers and other parties may include:

Identifiers and contact information, such as your name, email address, telephone number, billing address, and shipping address.
Commercial information, such as your purchases, order history, shopping activity, and customer support records.
Internet or network activity, such as device, browser, cookie, and website interaction information.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User-Generated Content

Our Services may allow customers to submit product reviews or other content.

Content you choose to publish in a public area of our website may be visible to other visitors. Please avoid including personal or sensitive information in content that you intend to make publicly available.

We cannot control how information you voluntarily make public may subsequently be used by others.

Third-Party Websites and Services

Our website may contain links to websites, services, or platforms operated by third parties.

When you follow a link to a third-party service, its own privacy policy and terms apply. We encourage you to review those policies before providing personal information.

We are not responsible for the privacy, security, or content practices of third-party websites or services that we do not control.

Children's Privacy

Our Services are intended for a general audience and are not directed specifically at children.

We do not knowingly collect personal information from children in violation of applicable law. If you are a parent or guardian and believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

Security and Retention

We take reasonable administrative and technical measures to protect the personal information we process.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our Services, maintaining appropriate business and transaction records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing our agreements and policies.

Retention periods may vary depending on the type of information and the reason it was collected.

Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Request a copy of certain personal information.
Restrict or object to certain processing.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Exercise other privacy rights provided by applicable law.

These rights are not absolute and may be subject to legal exceptions or verification requirements.

To submit a privacy request, contact us at info@pieceofholyland.com.

We may need to verify your identity before completing certain requests. Where applicable, an authorized representative may submit a request on your behalf, subject to appropriate verification.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Even if you opt out of marketing communications, we may continue to send non-promotional communications necessary to complete transactions or provide our Services, including order confirmations, shipping notifications, customer-service communications, and important account or policy notices.

Complaints

If you have concerns about how we collect or process your personal information, please contact us at info@pieceofholyland.com.

Depending on where you live, you may also have the right to lodge a complaint with an applicable privacy or data protection authority.

International Data Transfers

Piece of Holy Land is based in Israel, and our ecommerce Services are provided using Shopify and other service providers that may process information in multiple countries.

As a result, your personal information may be transferred, stored, or processed outside the country in which you live, including in Israel, the United States, and other locations where our service providers operate.

Where applicable law requires safeguards for international transfers of personal information, we and our service providers rely on appropriate lawful transfer mechanisms.