Refund policy

Last updated: September 2026

Overview

We want our return and refund process to be clear, fair, and straightforward. If something is not right with your order, please contact us and we will do our best to help.

This policy explains return eligibility, how to request a return, damaged or incorrect orders, cancellations, returned shipments, and refunds.

Return Eligibility

You may request a return within 30 days after receiving your order.

To be eligible for a return, the item must:

Be unused and in the same condition as received.
Include its original packaging and any included accessories or materials, where applicable.
Be accompanied by proof of purchase.

For standard returns where the item is not damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Items that do not meet the return conditions may not be eligible for a full refund, subject to applicable consumer law.

How to Start a Return

Please contact us before sending an item back.

Email info@pieceofholyland.com with your order number and reason for the return.
Wait for our confirmation and return instructions.
Once confirmed, send the item to the return address below.

Return Address
Piece of Holy Land
6A Tor St.
Haifa 3448426
Israel

Please do not send a return before contacting us. This allows us to identify your package and process your return correctly.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If an item arrives damaged or defective, or you receive an item different from what you ordered, please contact us as soon as possible at info@pieceofholyland.com with your order number and a description of the issue.

We may ask for photographs of the item, its packaging, and the shipping label so that we can assess what happened.

Where the issue is our responsibility, we will work with you to provide an appropriate replacement, refund, or other resolution at no additional cost to you, as applicable.

Returned & Undeliverable Shipments

Orders returned to us because of an incorrect or incomplete address, an unclaimed shipment, failed delivery, refusal of delivery, or another delivery issue are handled in accordance with our Shipping Policy.

If a returned order is eligible for a refund, the refund will be processed only after the package has physically returned to us and has been inspected.

If you would like an eligible returned order to be shipped again, additional shipping charges may apply as described in our Shipping Policy.

If a shipment is returned because of an error made by Piece of Holy Land, we will arrange an appropriate resolution at no additional shipping cost to the customer.

Order Cancellations

Before Shipment

If you need to cancel an order that has not yet been dispatched, please contact us as soon as possible at info@pieceofholyland.com.

We will do our best to process the cancellation before the order is shipped.

After Shipment

Once an order has been dispatched, we cannot stop or cancel the shipment in transit.

After receiving the order, you may request a return in accordance with the return conditions outlined in this policy.

For voluntary returns, return shipping costs are normally the responsibility of the customer. Any refund of the original shipping cost will be handled in accordance with applicable consumer law.

Non-Returnable Items

Certain items may not be eligible for return, including:

Custom-made products.
Personalized or engraved products.

If you are unsure whether a particular item is eligible for return, please contact us before placing your order.

Nothing in this section limits any mandatory consumer rights that may apply to defective, damaged, or incorrectly supplied products.

Exchanges

We do not normally process direct exchanges.

If you would like a different product, please contact us to return the original eligible item. Once the return has been processed, you can place a new order for the item you prefer.

European Union Customers

Customers in the European Union may have statutory cancellation and withdrawal rights under applicable consumer law.

Piece of Holy Land provides a 30-day return period, which may extend beyond the minimum statutory withdrawal period applicable to eligible distance purchases.

Nothing in this Return & Refund Policy limits or replaces any mandatory consumer rights that apply to your purchase.