Frequently Asked Questions About Our Holy Land Christian Gifts

Where is Piece of Holy Land located?

Piece of Holy Land is based in Haifa, Israel, in the Holy Land. We work with Christian gifts and devotional items connected to the people, traditions, artisans, and sacred places of the Holy Land.

Are all your products made in the Holy Land?

Many of our products are made in the Holy Land, particularly our olive wood crosses, crucifixes, rosaries, and other devotional items. Because our collection includes different materials and types of products, we describe the origin and craftsmanship of each item on its individual product page.

Who makes your olive wood crosses and rosaries?

Many of our olive wood products are handcrafted in Bethlehem by local Christian artisans, continuing a woodworking tradition closely associated with the Christian communities of the Holy Land.

Because olive wood is a natural material and many pieces are handmade, variations in grain, color, texture, and small details are normal and help make each piece unique.

Are your products handmade?

Many of our olive wood crosses, crucifixes, rosaries, and other products are handmade or handcrafted. Other products may contain manufactured components or be produced using different methods. Please see the individual product description for details about materials and craftsmanship.

Are your crosses and rosaries blessed?

Our products should not be assumed to have been blessed unless the individual product description specifically states this. Many customers choose to have their devotional item blessed by their priest or clergy member after receiving it.

Do your products include a Certificate of Authenticity?

Many eligible Holy Land products include a Certificate of Authenticity, particularly olive wood crosses, crucifixes, rosaries, and other items where Holy Land origin is an important part of the product. Certificate and packaging details are stated on individual product pages where applicable.

Does buying from Piece of Holy Land support Christians in the Holy Land?

Supporting Christian artisans and businesses in the Holy Land is an important part of our mission. By sourcing locally made Christian products and making them available to customers around the world, we help sustain demand for traditional Christian craftsmanship and the communities connected to it.

What kinds of crosses and crucifixes do you offer?

Our collection includes olive wood wall crosses and crucifixes, Latin crosses, Jerusalem crosses, budded crosses, Eastern Orthodox crosses, standing and altar crosses, comfort crosses, palm crosses, pocket crosses, and Christian cross pendants. Sizes, materials, designs, and included packaging vary by product.

What types of rosaries do you offer?

Our collection includes olive wood rosaries, rosaries with Jerusalem Holy Soil or Holy Water, St. Benedict rosaries, five-decade rosaries, paracord rosaries, and pearl, crystal, gemstone, and other devotional designs.

Individual product pages provide the exact materials, dimensions, devotional elements, packaging, and origin information for each rosary.

Are your products suitable for Baptism, First Communion, Confirmation, and other Christian occasions?

Yes. Many of our products are chosen for Baptisms, First Communions, Confirmations, weddings, house blessings, memorials, Christmas, Easter, and other Christian occasions. We also offer Christian gift sets combining complementary devotional items for prayer and important faith milestones.

Are your gifts only for Catholics?

No. Our collection includes products associated with several Christian traditions. Rosaries and certain saints' medals are particularly associated with Catholic devotion, while crosses, crucifixes, Holy Land keepsakes, prayer items, and other Christian gifts may be meaningful to Catholics, Orthodox Christians, Anglicans, Protestants, and other Christians.

Individual product descriptions can help you determine whether a particular devotional item is appropriate for the recipient's tradition.

Do you offer gift packaging?

Packaging varies by product. Some items include presentation boxes, pouches, or other gift-ready packaging, while others use standard protective packaging. Please check the individual product page for the packaging included with a particular item.

Where does your Holy Water come from?

We offer Holy Water from sacred locations in the Holy Land, including the Jordan River and Mary's Well in Nazareth. The exact source is identified on each Holy Water product page so you can choose the location that is meaningful to you.

Where does your Holy Soil come from?

Our Holy Soil is from Jerusalem and is offered as a devotional keepsake connecting the recipient with the Holy Land. Some of our rosaries, jewelry, and other devotional products also incorporate Jerusalem Holy Soil.

How is Holy Water packaged for international shipping?

Holy Water bottles are securely sealed and carefully protected for international shipping. If your order arrives damaged or leaking, please photograph the item and packaging and contact us as soon as possible so we can assist you.

Can Holy Water and Holy Soil be shipped internationally?

We ship Holy Water, Holy Soil, and other eligible products to many international destinations. Available shipping options depend on the destination and are shown at checkout. Customs and import requirements can vary by country, particularly for larger quantities.

What is the Piece of Holy Land Prayer Request Courier?

Our Prayer Request Courier allows you to send a personal prayer intention to the Church of the Holy Sepulchre in Jerusalem, one of Christianity's most sacred places. Your written prayer is physically carried to the church and placed at a sacred location on your behalf.

Where is my prayer delivered?

Prayer Requests are delivered to the Church of the Holy Sepulchre in Jerusalem. Depending on the Prayer Request option selected, your prayer may be placed at a specific sacred location within the church, such as the Stone of Anointing, the Rock of Golgotha, or the Tomb of Jesus Christ.

Please refer to the individual Prayer Request page for the exact sacred location and service included.

What is included with a Prayer Request?

The service includes the physical delivery of your prayer intention to the selected sacred location. Where specified, additional elements may include a candle, certificate, and photographs documenting the prayer's delivery. Please check the individual Prayer Request option for exactly what is included.

When are Prayer Requests delivered?

Prayer Requests are normally fulfilled twice each month, around the 1st and 15th. Access, religious observances, local conditions, and other circumstances can occasionally affect the schedule, so these dates represent our normal fulfillment schedule rather than guaranteed appointment dates.

Can I submit a Prayer Request for someone else?

Yes. You may submit a prayer for yourself, a family member, friend, or another person. Prayer intentions may concern healing, protection, gratitude, family, guidance, grief, faith, or another personal intention.

Is my Prayer Request private?

We treat personal prayer intentions respectfully and do not intentionally publish the content of your prayer as public material. Please avoid including highly sensitive personal information that is unnecessary for the prayer intention.

How do I place an order?

Choose the products you would like, add them to your cart, and complete checkout using the available payment methods. After your order is placed, you will receive an order confirmation at the email address provided during checkout.

Can I change or cancel my order after placing it?

If you need to change or cancel an order, contact us as soon as possible. We will do our best to help before the order is dispatched. Once an order has been shipped, we cannot stop or cancel the shipment in transit.

What does “Pre-Order” mean?

A product marked Pre-Order is not currently available for immediate dispatch and will ship when it becomes available. Any availability date or timeframe provided is an estimate unless explicitly stated otherwise. Pre-order items may therefore take longer to dispatch than products currently in stock.

What is your return policy?

You may request a return within 30 days after receiving your order, subject to the eligibility requirements in our Return & Refund Policy. For standard voluntary returns, the customer is normally responsible for return shipping.

If an item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible so we can help.

What if my order arrives damaged or incorrect?

Contact us as soon as possible at info@pieceofholyland.com with your order number and details of the problem. We may ask for photographs of the item, packaging, and shipping label so we can determine what happened and provide an appropriate resolution.

How can I contact Piece of Holy Land?

You can contact us through our Contact page or by email at info@pieceofholyland.com. Piece of Holy Land is based in Haifa, Israel.

Where do orders ship from?

Orders are shipped directly from Israel, primarily from Haifa or Jerusalem.

How often do you dispatch orders?

Orders are prepared throughout the week and are normally dispatched once a week, on Mondays. Orders placed after the weekly dispatch will normally be included in the following Monday's shipment.

Pre-order, custom, or personalized products may require additional processing and may not follow the standard weekly dispatch schedule.

Do you ship internationally?

Yes. Piece of Holy Land ships to a range of international destinations. Available shipping methods, rates, and delivery estimates for your destination are displayed at checkout.

How long does shipping take?

After dispatch, estimated delivery is generally 5–10 business days for most destinations and 7–14 business days for Australia and New Zealand.

These estimates begin after dispatch and do not include order preparation time. Customs, postal operations, holidays, regional disruptions, and other circumstances outside our control may occasionally cause delays.

How are orders delivered in the United States?

Orders shipped to the United States are delivered through USPS within the United States. You can follow the shipment using the tracking information provided after dispatch.

Applicable U.S. import tariffs are included in the price and handled by Piece of Holy Land, so customers are not required to pay these tariffs separately upon delivery.

Does every order include tracking?

Yes. All Piece of Holy Land orders include tracking. Tracking information is provided after dispatch and may take up to 48 hours to activate. International tracking can occasionally remain unchanged while a shipment moves between countries, customs authorities, and postal networks.

Will I have to pay VAT, customs duties, or import charges?

Import taxes and charges depend on the destination country.

United States: Applicable U.S. import tariffs are included in the price and handled by Piece of Holy Land. Customers are not required to pay these tariffs separately upon delivery.

European Union: Orders shipped to EU countries may be subject to local VAT and carrier or customs handling fees upon arrival. Unless otherwise stated at checkout, these charges are not collected by Piece of Holy Land at checkout and are the responsibility of the recipient.

Other international destinations: Local customs duties, import taxes, VAT, or carrier handling fees may apply depending on the destination country's regulations. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

For additional information, please see our Shipping Policy.

What should I do if my shipment is delayed?

International shipments can occasionally take longer than the estimated delivery period because of customs, postal networks, transportation disruptions, or other circumstances outside our control. If tracking has not updated for an unusually long period, please contact us so we can determine whether an inquiry with the shipping provider is appropriate.