Shipping policy

Last updated: October 2026

Overview

Piece of Holy Land ships Christian gifts and devotional items directly from the Holy Land. We carefully prepare and ship every order from Israel to customers around the world.

This policy explains our processing and dispatch schedule, estimated delivery times, tracking, customs, delays, and what happens when a shipment cannot be delivered.

Processing & Dispatch

Orders are prepared throughout the week and are normally dispatched once a week, on Mondays.

Orders placed after the weekly dispatch will normally be included in the following week's shipment. Processing time therefore varies depending on the day your order is placed.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

Custom-made, personalized, and pre-order items may require additional processing time and may not follow the standard weekly dispatch schedule.

Shipping Methods & Estimated Delivery Times

All Piece of Holy Land orders include tracking.

Estimated delivery times after dispatch are generally:

Most destinations: 5–10 business days
Australia & New Zealand: 7–14 business days

The delivery estimate applicable to your destination is displayed at checkout.

These estimates apply after your order has been dispatched and do not include processing time.

Delivery times are estimates and are not guaranteed delivery dates. Customs processing, local postal operations, holidays, regional disruptions, transportation delays, or other circumstances outside our control may occasionally extend delivery times.

For orders to the United States, shipments are delivered through USPS within the United States and can be tracked through the U.S. postal network.

Shipping Origin & Destinations

Orders are shipped directly from Israel, primarily from Haifa or Jerusalem.

We ship to a range of international destinations. Available shipping options, rates, and estimated delivery times for your destination are displayed at checkout.

Tracking

Every order includes tracking.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours after dispatch for tracking information to become active.

International tracking may occasionally remain unchanged while a shipment is moving between countries, customs facilities, or postal networks. A temporary lack of tracking updates does not necessarily mean that the package has been lost.

Customs, Duties & Import Charges

International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country or local carrier.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Customs procedures may also occasionally delay delivery.

EU Orders – VAT & Import Charges

Orders shipped to European Union countries may be subject to local VAT and carrier or customs handling fees upon arrival. Unless otherwise stated at checkout, these charges are not collected at checkout and may be collected directly from the recipient before or upon delivery.

The amount charged varies depending on the destination country, the value of the shipment, and applicable local regulations. Any VAT, import charges, or carrier handling fees collected upon arrival are the responsibility of the recipient.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please check your address carefully, including your house or building number, apartment or unit number where applicable, postal code, and any other information required for successful delivery.

If you notice an error after placing your order, please contact us as soon as possible. We can correct the shipping address if the order has not yet been dispatched.

Once an order has been dispatched, we may no longer be able to change the delivery address.

Undeliverable, Unclaimed & Returned Packages

If a shipment is returned to us because of an incorrect or incomplete address provided by the customer, failure to collect the package, refusal of delivery, or another delivery issue attributable to the recipient, we will contact the customer once the package has been returned to us.

If you would like the order sent again, the cost of reshipping is the customer's responsibility. We will confirm the new shipping cost before resending the package.

If you prefer not to have the order reshipped, any eligible refund will be processed after the package has physically returned to us and has been inspected, in accordance with our Return & Refund Policy and applicable consumer law.

If a shipment is returned because of an error made by Piece of Holy Land, we will arrange an appropriate resolution without charging the customer additional shipping costs.

Delayed or Missing Shipments

International shipments can occasionally experience delays beyond the estimated delivery period.

If your tracking has not updated for an extended period or your shipment appears to be significantly delayed, please contact us at info@pieceofholyland.com.

Where appropriate, we will open an inquiry or investigation with the relevant postal or shipping provider.

International carrier investigations can take up to 60 days in some cases. During an active investigation, a shipment may still be located, released from customs, or delivered. A shipment therefore cannot necessarily be considered permanently lost simply because it has exceeded its estimated delivery time.

If the shipping provider confirms that a shipment has been lost, we will work with you to provide an appropriate resolution.

Packages Marked as Delivered

If tracking shows that your shipment has been delivered but you cannot locate it, please first check the delivery location, other members of your household, neighbors where appropriate, and contact the local postal or courier service responsible for the final delivery.

If the package still cannot be located, please ask the local carrier to open a missing-package inquiry or complaint.

When contacting Piece of Holy Land about a shipment that is marked as delivered but has not been received, we may require written confirmation, a case or complaint number, or other documentation from the local carrier confirming that the delivery has been disputed or investigated.

This documentation is important because a shipment marked as delivered cannot normally be treated as lost based solely on the recipient's report.

Once you provide the relevant carrier information, please contact us at info@pieceofholyland.com with your order number and the documentation or case reference. We will then assist with the appropriate next steps and, where necessary, pursue the matter with the shipping provider.

Carrier delivery confirmation and the outcome of any carrier investigation may be considered when determining the appropriate resolution. Nothing in this section limits any mandatory consumer rights that may apply.